Family Circle
Subscribe & unlock up to 20% off your routine
7% off 2 items • 15% off 3 • 20% off 4+
Frequently Asked Questions
Family Circle is our subscription membership that gives you unprecedented freedom and flexibility when it comes to your skincare routine. Here are the perks:
1. Enjoy discounts on every shipment: Discounts start with 2 item bundles and go up to 20% off on bundles of 4 items or more. You can choose to receive shipments every 1, 2, 3, or 4 months, depending on your needs. Shipping with your Family Circle membership is always free.
2. Product Flexibility: You’re not locked into receiving the same products each shipment. You can change any or all of the products included in each recurring order. Add products or remove products. It's up to you!
3. Guaranteed Stock: Family Circle members get guaranteed stock of their favorite products, even when they're sold out on the website.
4. Exclusive VIP Access: Gain priority access to new product launches and receive invitations to join Jackie’s personal coffee chats, only for Family Circle members.
Absolutely! You have the flexibility to swap out any or all of the products in your subscription each cycle. You'll receive an email reminder allowing you to make changes a few days before your replenishment order is set to ship.
There is no limit on how many times you can swap your products. However, please note that final changes must be completed before your product ships. We are unable to edit your order once the items have shipped.
Shipping is always free with Family Circle shipments within the US.
You can choose to receive shipments every 1, 2, 3, or 4 months, depending on your needs. You can easily postpone or get your order sooner by logging into your account and adjusting your next shipment date.
If you don't make any changes, you'll receive the same set of products as your previous shipment.
As a member of Family Circle, you're guaranteed to receive your selected products even if they're out of stock on the website.
You can cancel your subscription at any time by logging into your account and selecting the cancel option, or by contacting our customer service team at team@maelove.com.
If you’d like to pause your membership for a specified period without canceling, simply log into your account and select the pause option.
Our standard return policy applies to Family Circle orders. Please refer to our returns page for detailed information.